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June 14, 2017

You notice the problem. She points it out to you there’s a problem.

You address the problem. She explains it to you.

You’ve fixed it up so it won’t happen happen. She gives you direction on ways you can fix the problem.

She created the problem. You weren’t fully up to speed and assumed it was covered. You feel defensive.

You write the defensive email. Who wins? Who feels better? What have you accomplished? Will she learn for next time that it’s not your fault? Will you learn next time not the assume?

2 Comments leave one →
  1. June 17, 2017 16:20

    I tend to write the defensive email, sit on it for a day or so, then delete it. No one feels better when a defensive email is sent.

    Liked by 1 person

    • June 18, 2017 08:24

      It can sometimes make you feel better to send. I used to, when the pull was very strong, send to a friend.


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