You never say the right thing
Your intentions are good. Your heart is in the right place. Yet the “right” words don’t come.
You have the power to better a situation. You can say the right thing and help alleviate the pain. Yet you cannot muster the words that would make a difference.
The wrong words could certainly make it worse. Inflame a situation. Piss people off. Create more negativity.
For good or bad, words have a tremendous amount of power. Be cautious with them.
What can you offer instead? What do you do as an alternative? Dig deep and think about it. There are always other ways you can help.